Flight Ticket - FAQs

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How and when do I receive my ticket?

Usually, you will be provided with your ticket via e-mail right after receiving the payment confirmation. If you don’t receive your booking confirmation due to technical problems, please do not repeat the booking process. Make sure that you check your spam/junk folder, as well.

How to check-in online?What is a PNR, for what it is necessary and where do I find it?What is online Check-in?How does the check-in take place at the airport?How can I check-in through a mobile device and why do I need it?What is the Check-in deadline? Do I have to print the tickets from martiGO.com?What is the boarding pass and how do I get it?How long before the flight do I have be at the airport?Do I have to take the printed version of my flight ticket? Can I make reservations for my flights by phone?How and when do I receive my ticket?How much do I have to pay to exchange my ticket?I haven't received my boarding pass yet and my flight is within 24 hours. What do you want me to do?What happens if I go to the airport without a boarding pass?What is classified as online Check-in? How is it possible for me to get my boarding pass?Where can I find my e-ticket number and how can I get it?The price of the flight ticket went up before I could complete the purchase. What should I do now?When is it possible to begin with Online Check-in?Do I have to check in for flights with a stopover?What happens if my seat is sold to someone else?Can I choose my seat for my travel on the plane?Can I pay for my flight ticket with my miles?Can I use my return ticket even if I have not used my outbound ticket?